JOB DESCRIPTION

Mortgage Express is a growing mortgage lender dedicated to delivering exceptional service and efficient loan processing experiences for our customers. We are seeking a motivated, organized, and detail-oriented Processor Assistant to support our Loan Processing team and contribute to the timely and accurate completion of mortgage transactions.

KEY RESPONSIBILITIES

• Assist Loan Processors with collecting, reviewing, and organizing required loan documentation.

• Support processing operations by assisting with workflow management and providing coverage during staff absences, vacations, and periods of increased loan volume.

• Order and monitor Verifications of Employment (VOEs), IRS transcripts, insurance binders, appraisals, and other required third-party documentation.

• Upload and review documents for accuracy, completeness, and compliance before submission.

• Communicate with borrowers, processors, and third parties to obtain outstanding documentation and resolve file deficiencies.

• Maintain accurate and up-to-date loan files within Encompass and other company systems.

• Assist with pipeline management activities, including document tracking, follow-up requests, and status updates.

• Adhere to all company policies, investor requirements, and applicable lending regulations.

• Provide administrative and operational support to the Processing Department as needed.