(Click or Tap on any of the items below for more information!)

• "No Loans in Progress" or "This loan has already been assigned" message

• Multi-Factor Authentication

• Creating a new loan application

• Filling out your loan application

• Creating a new account for a loan already in progress

• Uploading documents

• How do I eSign my documents?

• How do I view previously signed documents?

• I forgot my User ID or I'm not sure if I have an account. How do I find it?

• How do I reset my password?

• Error message "Action needed before we can load the page!" on Apple devices?

• Error message "Page Expired" or "Our site uses cookies"?

• After I log on to the portal its asking for an authentication or authorization code. What is my auth code?

• My portal just says “Hello, (My Name)!” and does not show anything for my loan?

• I have more than one loan with Mortgage Express, do I need multiple portal accounts?