1. The message can vary, but your screen will appear similar to the screenshot on this page. 

2. This can be due to a variety of issues but here are some steps you can take to solve some more common ones:

• Are you trying to fill out a new Application? If not, click here for some instructions on how to fill one out!

- Don't fill out an application if you already have one in process!

• Are you sure you logging in to your own account? If you logged in from a link in an email, make sure the subject line contains YOUR name.
• It's possible you have more than one account in our system! Perhaps your loan is under another account? You can check for other usernames here.

3. Reach out to your Mortgage Express Team member if you are still having difficulties or with any questions!