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 Borrower Portal FAQs and Instructions

What can we help you with?

(Click or Tap on any of the items below for more information!)

  • "No Loans in Progress" or "This loan has already been assigned" message

  • Creating a new loan application

  • Filling out your loan application

  • Creating a new account for a loan already in progress

  • Uploading documents

  • How do I eSign my documents?

  • I forgot my User ID or I'm not sure if I have an account. How do I find it?

  • How do I reset my password?

  • Error message "Action needed before we can load the page!" on Apple devices?

  • Error message "Page Expired" or "Our site uses cookies"?

  • After I log on to the portal its asking for an authentication or authorization code. What is my auth code?

  • My portal just says “Hello, (My Name)!” and does not show anything for my loan?

  • I have more than one loan with Mortgage Express , do I need multiple portal accounts?

  • Company State Licenses
  • Privacy Policy
  • Privacy Notice

NMLS COMPANY ID: 40831    |     EQUAL HOUSING LENDER

Not a commitment to lock or lend.  Terms and conditions apply.  Not all applicants will qualify.  Licensed in OR/WA/CA/AZ/ID with licensing in California by the Department of Financial Protection and Innovation (DFPI) under the Residential Mortgage Act.  Questions and concerns may be directed to our Corporate Office or customerservice@mtgxps.com.  Visit www.nmlsconsumeraccess.org for more information.

Copyright Mortgage Express, LLC. 1999 - 2021

NMLS COMPANY ID: 40831    |     EQUAL HOUSING LENDER

Not a commitment to lock or lend.  Terms and conditions apply.  Not all applicants will qualify.  Licensed in OR/WA/CA/AZ/ID with licensing in California by the Department of Financial Protection and Innovation (DFPI) under the Residential Mortgage Act.  Questions and concerns may be directed to our Corporate Office or customerservice@mtgxps.com.  Visit www.nmlsconsumeraccess.org for more information.