SKIP TO MAIN CONTENT
Logo
  • About Us
    • Contact Us
      • FAQs and Instructions
  • Locations
    • Bend Office
      • Brad Tawzer
      • Janet Bartels
    • Clackamas Office
      • Benito Garcia
      • Brenda Tinjum
      • Dan Marston
      • Deena Jensen
      • Jonathan Garcia
      • Mary Jo Rueck
      • Neil Jensen
      • Steve Marston
      • Tami McAra
    • Corvallis Office
      • Brian Martin
      • Julie A Ogle
      • Michele Friesen
    • Eugene Office
      • Brad W Tawzer
      • Dale DeShaw
      • Brandon DeShaw
      • Dick Martin
      • Julie Ogle
    • Medford Office
      • Amber Hardin
      • Jim Palazzolo
      • Ricki Pritchett
      • Sandy Boughton
    • Portland Office
      • Adam Moshofsky
      • Alex McPhee
      • Allan Mohr
      • Barbara Alway
      • Bri Lindley
      • Christian Disney
      • Curt VanderZanden
      • Dave Kleinman
      • Ed Mann
      • Greg Mitzel
      • Jason Martinez
      • Jeannine Downey
      • Jennifer ODell
      • Jesus Torres
      • John Vallejos
      • John VanderZanden
      • Jon Capellen
      • Karin Hammer
      • Kathleen Guske
      • Mario Lopez
      • Mark Ruhl
      • Michael Eiden
      • Mindy Cardinal
      • Petra St John
      • Ranae Loeb
      • Rick Valdez
      • Rocko Karim
      • Starr Don
      • Tammi Lindley
      • Tim Wright
      • Todd Hing
      • Tom Hestmark
      • Vinny Rodriguez
    • Vancouver Office
      • Char Randall
      • Jennifer Barton
      • Laurie Hansen
      • Sherri Meck
  • Calculators
    • Payment Amortization
    • Rent vs Own
    • Annual Percentage Rate
    • Debt Consolidation
    • Prepayment Savings
    • Early Payoff
    • Refinance Break Even
    • Tax Savings
  • Login
  • Log In

 I get a message that begins "Your account has no loans in progress" when I log in

See below for the two possible reasons you encountered this message


A. Were you trying to start a NEW Loan Application?

1. Navigate to our Home Page.

2. Click or hover over "Locations" in our menu bar and find your Loan Officer's name (see screenshot on this page)

3. Click on the "Apply Now" Button on the Loan Officer's page to log in again and start your application.

4.  If you aren't working with a Loan Officer yet, click on the "Log In" button in the menu to Start a New Application and we'll hand pick a Mortgage Express Loan Officer just for you!

5. Reach out to your Mortgage Express Team member with any questions!


B. Were you trying to eConsent, eSign Loan Documents, or Upload Documents?

You might have also seen an error like the one on this page that reads "Your loan has already been assigned to a user account"?

1. Maybe you already have another account linked to your loan! Click here to Find your User ID!

2. Make sure you are logging in from the link in an eConsent/eDisclosure/Request email with YOUR name in the subject line. 

- Sometimes when you start at that link but then reset your password, you'll need to go back to that link to login.

3. Reach out to your Mortgage Express Team member with any questions!


Back to the FAQs and Instructions Page

  • Company State Licenses
  • Privacy Policy
  • Privacy Notice

NMLS COMPANY ID: 40831    |     EQUAL HOUSING LENDER

Not a commitment to lock or lend.  Terms and conditions apply.  Not all applicants will qualify.  Licensed in OR/WA/CA/AZ/ID with licensing in California by the Department of Financial Protection and Innovation (DFPI) under the Residential Mortgage Act.  Questions and concerns may be directed to our Corporate Office or customerservice@mtgxps.com.  Visit www.nmlsconsumeraccess.org for more information.

Copyright Mortgage Express, LLC. 1999 - 2021

NMLS COMPANY ID: 40831    |     EQUAL HOUSING LENDER

Not a commitment to lock or lend.  Terms and conditions apply.  Not all applicants will qualify.  Licensed in OR/WA/CA/AZ/ID with licensing in California by the Department of Financial Protection and Innovation (DFPI) under the Residential Mortgage Act.  Questions and concerns may be directed to our Corporate Office or customerservice@mtgxps.com.  Visit www.nmlsconsumeraccess.org for more information.